Privacy Policy for STA Counsellingling

1. Introduction

 

STAC Counselling ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, stacounselling.com.

 

2. The Data We Collect

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We may collect and process the following basic personal information that you provide to us via contact forms or email:

• Identity Data: Name and surname.

• Contact Data: Email address and telephone number.

• Technical Data: IP address, browser type, and usage data (collected via cookies)

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3. How We Use Your Data

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We use your information only for the following purposes:

• To respond to your enquiries about our counselling services.

• To manage our relationship with you (e.g., booking appointments).

• To improve our website performance and user experience.

 

4. Legal Basis for Processing

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Under the UK GDPR, we rely on the following legal bases to process your data:

• Consent: When you voluntarily fill out a contact form.

• Contract: When processing is necessary to take steps at your request before entering into a contract (e.g., providing a quote or availability).

• Legitimate Interests: For the effective management and operation of our business.

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5. Data Sharing

We do not sell or rent your data to third parties. We may only share your information with:

• Professional service providers (e.g., website hosting or email platforms) who help us run our business.

• Legal or regulatory authorities if required by law.

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6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

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7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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8. Your Legal Rights

Under UK data protection laws, you have the right to:

• Request access to your personal data.

• Request correction or erasure of your personal data.

• Object to or restrict the processing of your data.

• Request the transfer of your data.

• Withdraw consent at any time.

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9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: nicola@stacounselling.com

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection (www.ico.org.uk).